30 Day Trial
30 day pram trial
We know that researching and choosing a pram is an exciting part of your journey into parenthood. We want you to be confident in making the right decision for your family, and enjoy the beautiful moments leading up to your new arrival. That's why we offer a 30 Day Pram Trial and Free Returns.
As part of our 30 Day Pram Trial period, we encourage you to take your pram for a few local adventures, and practice getting it in and out your car. If, within 30 days, you're not entirely satisfied with your pram, you can return your order back to us for free and we will donate it to a family in need via our charitable partner, Dandelion Support Network.
If you decide to return your pram within the 30 Day Pram Trial period, please follow the process outlined below.
*Please note: The 30 Day Pram Trial applies to the JIVE³ Platinum, JIVE³, and METRO³ prams only. Prams that are sold at a marked down price, Warehouse Sale and Ex-Demo items are not included.
Change your mind on the colour?
If you're unsure about which colour pram you love most and feel you'd prefer a different one, we'll happily swap your pram for another colour (subject to availability) within your 30 Day Pram Trial period. If you do decide you want to change the colour of your pram, please ensure your pram is unopened and in its original condition, then follow the returns process detailed below, including the colour-way you wish to swap to.
30 Day Pram Trial Return Process
To return your pram within the 30 Day Pram Trial period, please send us an email at firstname.lastname@example.org including:
- The reason for the return (we use this feedback to continually improve)
- Your contact details
- Your order number, this can be found on your invoice
- Product batch number, which can be found on the bottom of the chassis, near the brake
Once your form has been submitted, a member of our Customer Care team will contact you within five (5) business days to discuss the return and next steps.Complete Returns Form
Free, Easy Returns
If you're not entirely satisfied with your product, you can return it back to us for free, from anywhere in Australia. Simply follow the steps below, and we will handle the rest.
- Re-box your product;
- Remove all original shipping labels from packaging;
- Once received, print and secure the return label we email to you;
- Drop your product off at your local post office
Once your form has been submitted, a member of our Customer Care team will contact you within five (5) business days with your return shipping label.Complete Returns Form