24 Month Warranty

Redsbaby Warranty

While our products have been designed to withstand the ins and outs of daily life with your growing family, on occasion you might need to return your product for repair. We're committed to our customers long-term, which is why we provide you with a 24 Month Warranty when you buy a Redsbaby Pram, and a 12 Month Warranty for SKIP² Stroller, HILO High Chair and all Redsbaby accessories.

For some smaller warranty claims, we may be able to send you a replacement part free of charge which will allow you to get back out and about quicker. Our helpful Customer Care team will discuss these options with you when they respond to your claim.

Making a Warranty Claim

To make a warranty claim, please complete the Warranty Form via the button below. A member of our Customer Care team will reach out to you within five (5) business days to discuss the claim and next steps.

Make a Claim

Has your warranty expired?

When your warranty expires, we're still here to support you through our spare parts page, and Australia-wide Pram Repair Network. Search our Pram Repair Network to find a repairer near you.

Note: The warranty period for our 2017 and earlier products is 12 months, starting from the date your product(s) are shipped from our warehouse in Sydney, Australia.

Pram Repair Network

For more information on our warranty periods, please read our Terms and Conditions.

Redsbaby Warranty

24 Month Pram Warranty

The 24 Month Pram Warranty starts from the date your product is dispatched from our warehouse in Sydney, Australia and includes all manufacturing defects with regards to:

  1. Chassis, frame, wheels and adaptors.
  2. 5-point harness buckle, padding, strapping and assembly.
  3. All soft good seams, bindings and zippers.

12 Month HILO Warranty

Our HILO High Chair comes with a 12 Month Warranty, covering against faults in materials and workmanship when used under normal conditions and according to the HILO User Manual, including:

  1. Plastic parts including seat, T-bar and tray; wooden legs and metal hardware.
  2. 5-point harness buckle, seat attachment, strapping and assembly.
  3. All soft good seams, bindings and zippers.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. On the rare occasion that a product fails to be of acceptable quality, for a minor fault, we will offer you a repair or a replacement. Should we deem the failure to be of a major failure, you are entitled to a replacement or refund.